Melissa helps leaders and organizations drive measurable results through process excellence, strategic planning, and program execution.
A Lean Six Sigma Greenbelt and Certified Professional in Healthcare Quality (CPHQ), Melissa has been a leader in quality improvement for nearly 10 years. Specializing in process improvement and program evaluation, Melissa helps teams align resources and cross functional action plans, as well as leverage technology and data, to create a culture of continuous improvement. She has led the deployment of multiple analytics platforms, as well as engaged both executives and front-line teams in data driven decision making.
Melissa is a certified examiner for the California Awards for Performance Excellence using the Malcolm Baldrige Excellence Framework. As an MSW, Melissa thoughtfully uses emotional intelligence and change management skills in her work.